返金ポリシー
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Refund & Return Policy
Effective Date: January 1, 2026
At WESTLOOM, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return within 30 calendar days after the order has been delivered.
To qualify for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, manuals, and accessories.
- Be free from stains, odors, alterations, or damage caused by misuse.
- Be accompanied by proof of purchase.
WESTLOOM reserves the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following products are not eligible for return unless defective:
- Gift cards
- Personalized or customized items
- Clearance or final sale products
- Used or washed products
- Products intentionally damaged by customers
3. How to Request a Return
Before returning any item, customers must contact our support team.
Please email:
Include:
- Order number
- Customer name
- Email address
- Reason for return
- Photos (if applicable)
Unauthorized returns may not be accepted.
4. Return Address
WESTLOOM Returns Center
490 S Van Ness Ave UNIT 515
San Francisco, CA 94103
United States
Do not send products back before receiving confirmation from customer service.
5. Return Shipping Fees
Unless the return results from our mistake (wrong item, damaged item, defective product), customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
6. Damaged or Incorrect Products
If your order arrives damaged or incorrect, please notify us within 7 days after delivery.
Please provide:
- Photos of the package
- Shipping label
- Product condition
- Description of the issue
After review, we may provide:
- Free replacement
- Full refund
- Partial refund
- Store credit
7. Refund Processing
After receiving and inspecting returned items, approved refunds will be issued to the original payment method within 5–10 business days.
Bank processing times may vary.
8. Order Cancellation
Orders may be cancelled before shipment.
Once shipped, orders cannot be cancelled but may qualify for return according to this policy.
9. Contact
Email: yanguoxiong040@outlook.com
Phone: +1 (626) 360-6288